Pacific Core Lagree Studio Policies
Welcome to Pacific Core Lagree Studio (“Studio”). These terms apply to anyone who purchases and/or signs up for any classes or other services offered by the Studio including group or individual classes or other services.
Class Packs
All individual or class pass packs are final sale and are non-refundable, transferrable, or exchangeable. Class Packs must be used within 12 months of purchase.
We accept Visa, MasterCard, debit and cash.
Memberships
Memberships can be purchased for 3 month and 12-month terms. If you have purchased a membership, you can book up to one class a day. At the time of purchase, you will be required to include a credit card number which we will use for recurring payment throughout the duration of the term.
Class Bookings
All classes are available to be booked online HERE. If a class is full, you may be added to the waitlist. Classes may be booked up to 7 Days ahead of time.
When you schedule your first class or purchase, you will be promoted to create an online account. Your account will allow you to purchase classes, class packs memberships, book classes and add yourself to class waitlists. Your client account is unique to you, and as such, you are not allowed to share your password or have any other person sign up for classes using your login details or purchased classes.
First Time Clients
All new clients to our studio must arrive at least 10 minutes early for their first class so that one of our instructors can provide an equipment demonstration. This is mandatory and is to ensure you understand how to use the equipment, for your safety, and for the safety of our instructors and other clients. We are excited to be the first Lagree™ licensed Studio to utilize the Mini Pro reformer, and this is different from the Mega reformer you may be familiar with.
Please note that if you do not show up at least 10 minutes before your first class at the Studio and miss the demonstration, you will not be permitted to participate in the class, and your class will be forfeited.
What to Bring and Wear
Please bring a water bottle (no glass!) and wear comfortable clothes you can work out in. All participants are required to wear grip socks during the workout. These are available for purchase in-studio.
Class Etiquette
Please arrive early for your class. Doors will open 15 minutes before class giving you lots of time to store your belongings and check in for class.
If you have any injury or need to speak with the instructor prior to class, this is the time to do so. Please note if you are more than 5 min late you will not be able to attend class this is for your safety and to not disrupt the ongoing class.
Cancellation Policy
Our Studio has a 12-hour cancellation policy. This means that if you are signed up for a class, you can cancel your booking up to 12 hours prior to the class start time and a full credit will be returned to your account.
If you cancel a class within 12 hours of the start of the class, no credit shall be applied to your account. If you are on a monthly membership, a $20 late cancel charge will be applied to the credit card on file.
Waitlist Policy
If a class is full, we recommend you add yourself to the waitlist. If a spot opens up any
time prior to 2 hours before the start of the class while you’re on the waitlist, we will send you an email informing you that you have been registered for the class. Our 12 hours cancellation policy applies to waitlisted clients.
If you no longer wish to take the class, remember to remove yourself from the waitlist prior to getting into class. If you get into the class and don’t show up, our cancellation policy will apply and no credit will be issued and if you are a member, a $20 late fee will be charged to your account.
If you have registered for more than 1 waitlist and get into a class, please remove yourself from the other waitlists. If you end up getting into more than 1 class, our cancellation policy will apply.
You can always login to your account to see the status of your waitlist position.
Illness
Please do not sign up for any classes or attend the Studio if you are feeling unwell or have any cough or flu-like symptoms.
Instructors
Instructors are subject to change without notice.
Media
We may take photos or video during our class or at our facility for ongoing marketing and promotional purposes, including on social media. If you do not want to be included in any photos or videos of you taken, please advise your instructor at the time you arrive for your class.
No Guarantees; Testimonial Disclaimer
While we may reference certain results, outcomes or situations on our website or in our marketing materials, you understand and acknowledge that we make no guarantee as to the accuracy of any third-party statements or the likelihood of success for you as a result of any statements or testimonials contained on our website or in any of our marketing materials. .The testimonials, statements and/or opinions presented on our website are the results of the individuals who provided them. Results and/or experiences of each individual may vary. Any information provided on our website is for education and informational purposes only.
Ownership of Intellectual Property Rights
All content, resources, materials, images, text, designs, graphics, page layouts, icons, videos, logos, taglines, trademarks (whether common law or registered), copyright, and service marks (“Intellectual Property”) on our website or posted on social media is owned by us, unless attributed otherwise. All content on the Site is proprietary to us, or we have been granted a license to use it.
You are strictly prohibited, and may not under any circumstance, use our Intellectual Property in any way including re-posting or republishing any of our Intellectual Property to any third-party website or social media platform for any purpose whatsoever.